Refund and Returns Policy
Refund & Returns Policy
Last updated: 9/14/2026
We build race cars. We know what it costs when a part shows up wrong on a Thursday and you’re loading the trailer Friday. This policy is written to get you sorted fast and to be straight with you about what we can and can’t take back.
The 30-Day Window
You have 30 days from the date of purchase to request a return or exchange. After 30 days, we can’t offer a refund or an exchange.
To come back, an item must be:
- Unused, uninstalled, and unraced
- In the same condition you received it
- In its original packaging, with all hardware, instructions, and manufacturer materials included
- Accompanied by a receipt or proof of purchase
Apparel and soft goods have one more rule: new, unworn, unwashed, original tags still attached.
Send returns to us not to the manufacturer. Parts mailed directly to a vendor can’t be credited.
Start a Return
Every return needs an RMA number before it ships. Returns that arrive without one slow down your credit and may be refused.
- Email parts@longhornchassis.com or call 704-859-5599 within 30 days of purchase.
- Give us the order number, the part number, and the reason for the return.
- We’ll issue an RMA number and return instructions.
- Write the RMA number on the outside of the box and ship it back.
What We Take Back
- Defective or damaged on arrival
- Wrong part, wrong size, or wrong color sent
- Item not as described on the site
- Fit or quality isn’t what you expected
- Change of mind, inside the 30-day window
What We Don’t Take Back
Some of this is inventory. Most of it is safety. A chassis component that has been on track has a history we can’t verify, and we won’t put it back on the shelf for the next racer.
Never returnable:
- Custom, made-to-order, and one-off fabricated work including chassis builds, custom-length components, and anything cut, drilled, welded, painted, or modified to your spec
- Parts that have been installed, run, raced, or show any signs of use
- Safety equipment that has been worn or deployed
- Special-order items we bring in specifically for you
- Gift cards
- Downloadable products and digital files
- Labor, shock service, dyno time, setup work, and other services already performed
- Items marked SALE, CLOSEOUT, or FINAL, limited inventory, no returns
- Hazardous materials, flammable liquids or gases, and aerosols
- Opened electronics, data systems, and software once the seal or license is broken
If you’re not sure whether something falls in this list, ask before you order. We’d rather spend two minutes on the phone than have you stuck with a part you can’t use.
Partial Refunds
We’ll grant a partial refund in these cases:
- The item shows obvious signs of use or test-fitting
- Packaging, hardware, or instructions are missing
- The item is damaged or missing parts for a reason that isn’t our error
- The return arrives more than 30 days after delivery, at our discretion
Damaged or Wrong on Arrival
Our error, our problem. No restocking fee, no return shipping cost to you.
Inspect your shipment when it lands. If something arrives damaged, broken, or incorrect:
- Contact us within 14 business of delivery
- Photograph the item and the packaging before you unpack any further
- Keep the original carton — freight and carrier claims require it
We’ll replace it, credit it, or make it right another way.
Refunds
Once your return arrives, we inspect it and email you to confirm we’ve received it. We’ll follow up with approval or rejection.
Approved refunds go back to your original method of payment. Depending on your bank or card issuer, the credit may take several business days to appear.
Late or missing refunds: Check your account first. If it isn’t there, contact your credit card company posting times vary. Then check with your bank. If you’ve done all of that and still don’t see it, email us at parts@longhornchassis.com and we’ll trace it.
Exchanges
We replace items that arrive defective or damaged. For a straight swap on the same item, email parts@longhornchassis.com for an RMA, then ship the item to:
3665 NC 152 W, China Grove, NC, 28023
For a different part or a different size, the cleanest path is usually a return for credit plus a new order it gets the right part moving sooner.
Exchange transit times vary by where you are.
Gifts
If an item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the value of the return once we receive the item.
If it wasn’t marked as a gift, or the buyer had it shipped to themselves first, the refund goes back to the original purchaser and they’ll know about the return.
Return Shipping
You’re responsible for return shipping costs unless the error was ours. Original shipping charges are non-refundable, and return shipping costs are deducted from your refund.
On higher-value items, use a trackable service or buy shipping insurance. We can’t issue credit for a return that never reaches us.
Freight and oversized items: chassis, bodies, and anything that ships LTL, require freight arrangements approved by us in advance. Call 704-859-5599 before scheduling anything.
Returns Aren’t Warranty
Two different things. This policy covers returns and exchanges on purchases. Manufacturing defects in a Longhorn chassis or component fall under our warranty, which has its own terms and its own timeline. Race damage, crash damage, and normal wear aren’t covered by either.
If you think you’ve got a warranty issue, call the shop at 704-859-5599 and ask for the parts department. We’ll take a look.
Need Help?
Questions about a refund, a return, or an RMA please email parts@longhornchassis.com or call 704-859-5599.